Thank you for your guidance.  You are the coolest bunch of people we have ever worked with. Your analytical approach was a bit foreign for our freestyle company, but the results soon convinced us that you were right all along.  Thank you.

Jonah Mylit
COO
Franklin PR&I


--------------------------





     

At Merchants Bank we have always prided ourselves on the quality of the service we provide to our customers.  In an effort to continually enhance our customer experience we daily use many of the service enhancement techniques that Jim taught us, including the recognition that we have internal and external customers; that we should always be looking at a transaction from the customer’s perspective as well as our own; and that the most critical part of making a sale is just “showing up”. 

Anthony Biondi
Chief Executive Officer
Merchants Bank

Jim Palmeri is truly an amazing person.  He gets things done!  He has vision and manages the process to completion.  He is an asset to any organization or company."  

Sue Arko
Dreamweaver
Free Spirit Vacations

We have a new company!  The people here are smiling.  Things are going in the right direction.  AND WE ARE MAKING MONEY!  This is how we always envisioned our company.

Nicholas J. Alfero
Chief Executive Officer
Alfero Company, Inc.


----------------------------

We have used the services of the James J. Palmeri Company to assist in training front line hospitality staff.  Jim’s presentation was excellently prepared and delivered.  His style provided a memorable experience for all involved.  The best part - it worked!

Michael Stershic
President
Lehigh Valley Convention and Visitors Bureau, Inc.

You skillfully navigated our group through a process that most were unfamiliar with, and everyone left the room feeling more enthused than when they entered.  I, for one, am very enthused about thinking differently.  We have a business that can be fun, we tend to forget that at times.
I cannot say enough thank-you's.

Shelley Brown
President
StateTheatre
Center for the Arts



---------------------------






Just a short note to acknowledge the wonderful job you are doing  for me and my fellow Travel Alliance Partners.  It is such a pleasure to have a director on board who shares our enthusiam and drive to succeed.  Your direction in our formative years has been just what we needed.  Keep up the great work. 

Thank you, 
Richard Durgan
President
Durgan Travel Service